No Online or Automatic Payments
When a debtor is in active bankruptcy, they cannot make payments through their online account. Moreover, if they had set up automatic payments, bankruptcy law requires us to turn off such payments as soon as we become aware of the case. Instead, debtors in active bankruptcy can send voluntary or bankruptcy plan payments using the methods outlined below.
Paying by Check
All debtors in active bankruptcy can mail payments by check to the address below:
ServiceMac, LLC
PO Box 71319
Charlotte, NC 28272 (Standard Mail check)
Please make checks out to “ServiceMac, LLC.” and include the check slip attached to the monthly billing statement—or, write the loan number on the check’s memo line.
Paying by BillPay
All debtors in active bankruptcy can also send payment via BillPay through their bank by using the below information:
Account number (this is the loan number)
ServiceMac, LLC
PO Box 71319
Charlotte, NC 28272
Paying by Phone (Chapter 7)
Chapter 7 debtors can make payments over the phone by calling us at 844-478-2622 Non-Chapter 7 debtors in active bankruptcy, however, may not.
💡Tip: While in active bankruptcy, debtors may not set up automatic payments over the phone.
Trustee Payments
If a debtor’s bankruptcy plan requires them to send all mortgage payments to a trustee, they should not send payments to ServiceMac—rather, they should send payments to the Trustee.
Questions?
If a debtor has any questions about bankruptcy or the available methods of payment, they may email us at bankruptcy-Q@servicemachome.com